SAVE, A Friend to Homeless Animals
Turn your love and passion for animals into a rewarding career. Join the SAVE team!
If you are committed to protecting the health and welfare of homeless companion animals and strengthening the human-animal bond, please fill out an employment application.
Assistant Shelter Manager
Status: Full time, exempt
Schedule: Five days a week, as needed (Sun-Thurs)
Reports to: Director of Operations, Executive Director
Supervises: Caretakers, Vet techs
The Assistant Shelter Manager position is primarily responsible for assisting in the management of daily operations, including supervisory and training of shelter personnel, teambuilding, coordination and supervision of the animal care, adoptions, record-keeping, and ensuring high quality customer service is provided to the public by all staff and volunteers. The position reports to the Director of Shelter Operations to ensure the safe and humane treatment of all shelter animals while upholding the highest standards of care at SAVE, A Friend to Homeless Animals.
We are seeking an individual with a demonstrated passion for companion animal welfare with strong people management skills. The individual must demonstrate the core values of the organization on and off the job.
Essential Duties and Responsibilities:
- Assist in daily management of SAVE shelter operations to ensure safe, sanitary, and humane operations consistent with SAVE policies and procedures and in compliance with OSHA regulations
- Direct supervisory responsibility for assigned staff
- Act as primary point of contact for all shelter staff when Director of Shelter Operations is not on site
- Train, supervise, and direct the activities of the animal care staff (including volunteers, when necessary) to maintain an approved standard of care and achieve the completion of daily work assignments following proper shelter protocols
- Assist in supervising or assist with the proper care and feeding of the animals in our care, as needed
- Assist in the oversight of inventory to ensure supplies are utilized efficiently and within budget, and re-orders are placed as necessary (such as food, cleaning supplies, litter, and materials)
- Assist in supervising and training of shelter staff and carry our supervisory responsibilities in accordance with expectations, policies, and labor laws
- Prepare and direct shelter daily activities, as assigned
- Identify training opportunities and provide the staff and volunteers with ongoing supervision and training to develop their skills and abilities to ensure performance outcomes remain consistently high
- Work with the Director of Operations and Executive Director to ensure the shelter operates at a high level of quality while remaining fiscally responsible; provide input in the development and operations of the facility, and promote and facilitate proactive animal sheltering actions
- Ensure high quality customer service is provided to the public by all staff and volunteers
- Represent SAVE in a professional manner forwarding its mission, goals, and objectives
- Educate clients on responsible animal guardianship, animal care and local ordinances
- Process adoptions, stray and surrendered animals, enters computer data, and completes necessary paperwork in a timely manner
- Accept donations; ‘in kind’ and monetary through SAVE POS software system with accuracy and completeness
- Check voice mail and e-mails frequently; Respond and/or refer to appropriate staff as necessary to ensure positive relationships and outcomes
- Keep reception and entry areas uncluttered and attractive
- Complete animal adoptions, ensuring all transaction paperwork and computer records are complete and accurate
- Schedule animals for pick up.
- Prepare paper work; foster contract, adoption contract, Petco & PetsMart forms and adoption packets and any other necessary forms.
- Evaluate and review owner surrenders with Director of Operations.
- Advise owner of surrender approval or denial.
- Schedule surrenders with owners to minimize pain for the owner, minimize stress on the animal and ensure that the caretaking staff is ready to house the animal.
- Collect surrender fee and complete intake paperwork.
Specific Job Skills
- Compassion and empathy for animals and humans
- Strong interpersonal, verbal and written communication skills
- Excellent customer service skills, particularly with a variety of client situations
- Ability to remain calm and empathetic in stressful situations
- Demonstrated ability to be self-motivated, organized, innovative, and team-oriented
- Shows maturity, good judgment and performs duties in a timely and professional manner
- State and Federal laws, ordinances and regulations relating to animal care and OSHA compliance
- Safe/humane handling of animals of varying sizes, temperaments, and strengths
- Various breed of dogs, cats and other domestic animals, various kinds of animal behavior, and illness identification
- Proficiency in computer skills, which include Excel, Word, PowerPoint, and Outlook
- Knowledge of shelter database management (Adopt a Friend, a plus)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Dealing with possible unruly, vicious, sick, injured, and dangerous animals and impounding the same safely and humanely
- This position is regularly required to use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms, and talk and talk and hear.
- Requires the ability to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch. The position holder must be able to regularly lift and/or move up to 50 pounds and occasionally lift, push, and/or move up to 100 lb or more.
- While performing the duties of this job this position may be exposed to animal odors, airborne particles, parasites, and infectious diseases.
- The noise level in the work environment is usually moderate.
- Exposure to all types of weather conditions
Training, Education, Licenses or Certificates:
- Valid driver’s license
- High School diploma or GED
- CVT preferred
- Minimum of 2 years in a lead supervisory role preferred
- Minimum of 2 years’ experience in animal sheltering, kennel, or veterinary environment
- Ability to operate a vehicle observing legal and defensive driving practices and operations of vehicle under all types of weather and road conditions. Must maintain insurability to operate agency vehicles as a condition of employment.
Equal Employment Opportunity
SAVE is committed to providing equal opportunity to all employees and applicants for employment in all aspects of the employer-employee/applicant relationship including, but not limited to, advertising, recruiting, testing, interviewing, hiring, training, education, assistance, compensation, promotion, benefits, discipline, termination, layoff, return from layoff, social and recreational programs, and all privileges and conditions of employment. SAVE seeks to employ the best qualified people in all positions and to provide equal opportunity for advancement to all employees. SAVE will not discriminate against or give preference to any person for any unlawful reason. SAVE complies with all local, state and federal laws and will not unlawfully discriminate because of sex, sexual or affectional orientation, color, race, religion/creed, national origin, nationality, ancestry, gender identity and expression, marital status, domestic partnership or civil union status, pregnancy, age, physical or mental disability, liability for service in the armed forces of the United States, genetic information, possession of atypical hereditary cellular or blood trait (AHCBT) , or any other characteristic protected under law.